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Your 99dd account balance connects directly to bKash, Nagad and Rocket — the wallets already on your phone. Open the cashier from any page in the lobby to add funds or request a payout without leaving your session.
Adding money to your 99dd balance starts at the cashier, which you reach from the account menu at the top of any lobby page. We support bKash, Nagad and Rocket as local wallet options — pick the one already active on your phone and the deposit form pulls up the fields for that method. Enter the amount your wallet shows as available, confirm the transfer on your wallet app when prompted, and the balance update appears in your account area. Follow the exact fields and limits shown on your cashier screen; the amounts and minimum thresholds displayed there are the ones that apply to your account right now. No need to contact support for a routine deposit — the cashier walks you through each step in sequence.
Log in and select the cashier icon from the account menu. The deposit tab opens by default.
Pick bKash, Nagad or Rocket from the method list. The form adjusts to show that wallet's required fields.
Type the amount within the range shown on screen. Do not close the page until the confirmation screen appears.
Approve the transfer inside your bKash, Nagad or Rocket app. Your 99dd balance updates once the wallet confirms.
When you want to move funds out, head to the cashier and switch to the withdrawal tab. The same local wallets — bKash, Nagad and Rocket — are available as payout destinations. Select the method that matches the wallet you deposited from, enter the amount you want to transfer, and complete any identity step shown on that screen. We do not publish fixed payout timelines because processing depends on your wallet provider and on any account verification steps still outstanding. If your account has an open verification task, the cashier will show it before you can submit the withdrawal — complete that step first, then resubmit. Keep the reference number shown on the confirmation screen; you will need it if you want to match the payout against your wallet statement later.
Go to the cashier and tap the withdrawal tab. Your available balance is displayed at the top of the form.
Choose bKash, Nagad or Rocket. Enter the wallet number exactly as registered — a mismatch will hold the request.
Type the amount within the range shown, then submit. A reference number appears on the confirmation screen — save it.
If a verification prompt appears, follow the fields shown. The withdrawal resumes once that step is cleared.
Your account area shows any outstanding verification tasks in a dedicated section — we surface them there so you always know exactly what is pending. We do not publish a fixed document list here because the fields and requirements shown inside your account are the ones that apply to your specific account state; what appears there is authoritative. Work through each field in the order they are displayed. Some accounts move through verification quickly; others may have additional steps depending on the activity on the account and the information already on file.
Log in and open the verification section. Outstanding tasks are listed there with the fields you need to fill.
Complete each field in the order shown. Do not skip ahead; some steps unlock only after the previous one clears.
Upload or enter information only through the form shown inside your account. Never send documents via chat or email.
Each task shows a status — pending, under review, or complete. Check back after submitting to see if a further step has appeared.
Your cashier shows the payment methods active for your account. All three major local mobile wallets are supported alongside standard bank transfer for accounts that prefer it.
Deposit and withdraw directly from your bKash wallet. Enter your bKash number in the cashier form and confirm inside the bKash app.
Nagad transfers work the same way as bKash — select Nagad in the cashier, enter your number and approve from the Nagad app.
Rocket is available as both a deposit and payout method. Use the number registered to your active Rocket account.
Local bank transfer is available for accounts that prefer it. Follow the account details shown in the cashier for this method.
Upay is listed in the cashier alongside the other wallet options. Select it and follow the fields shown for that method.
Every deposit and withdrawal logged in your 99dd account carries a reference number. Matching that number against your bKash, Nagad or Rocket transaction history is the fastest way to confirm a transfer completed on both sides.
Save the reference number shown on every cashier confirmation screen. Your wallet app also records a transaction ID — keep both so you can cross-check either side of the transfer.
Your account history page shows a status for each transaction: pending, processing, completed or declined. A completed status means the platform has posted the amount; check your wallet app if it has not arrived yet.
Open the transaction history section of your account to see a date-stamped list of every deposit and withdrawal. Filter by date range if you are looking for a specific transfer from an earlier session.
Screenshot or note the reference number and timestamp from both your wallet app and your 99dd account history before contacting support. Having both reference numbers shortens resolution time significantly.
Every transaction on your account runs through the same verification path — the cashier checks your account state before processing a deposit or releasing a withdrawal. Here are the four checks worth knowing about.
Always access your account from 99dd. Bookmark the address directly rather than searching each time. Any page asking for your login outside that domain is not us — do not enter credentials there.
We tie each account to the details entered at registration. Withdrawals route only to wallets that match the account identity on file. If your wallet number changes, update it through the account area before requesting a payout.
Deposits and withdrawals must use a wallet registered in your name. Transferring through another person's wallet creates a mismatch that holds the transaction and may require additional account review to clear.
Our published support channel is available through the help link inside your account. Use that route for transaction queries — do not share account details with anyone claiming to be support via an outside channel like a third-party app or social media account.
These are the questions we see most from account holders when managing deposits, withdrawals and account verification.
bKash, Nagad, Rocket and Upay are the local wallet options available in the cashier. Bank transfer is also available. The cashier shows the methods active for your account at the time you log in.
Note the transaction reference number from your wallet app and the timestamp of the transfer. Open a support request through the help link inside your account and share both details. That reference is what our team uses to trace the transfer on our side.
Open the cashier, switch to the withdrawal tab, select Nagad and enter your registered Nagad number. Submit the amount within the range shown on screen. Save the confirmation reference number that appears after you submit.
A pending withdrawal usually means an account verification step is still open, or the amount entered falls outside the range shown for your account. Check the cashier and your verification section for any outstanding task shown there.
We recommend using the same wallet method for both, and the wallet number must be registered in your name. A different name or number from the one on your account will hold the payout until the account details are reconciled.
Log in and open the account area, then go to the transaction history section. Each entry shows the method, amount, date, reference number and current status. You can filter by date to find transfers from a specific period.