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Using 99dd means you accept the terms set out on this page. Access to the site, your account and any transactions depend on your local law and the eligible regions we serve — read this before you proceed.
These terms govern every interaction you have with 99dd — from the moment you open an account to every transaction you make, including wallet deposits via Nagad or Upay. We write them plainly so you can read them on a phone without losing the thread. The terms apply regardless of the device you use or the method you access the site — mobile browser, desktop or any future app version we release. Where local law in Bangladesh restricts or prohibits access, those local rules take precedence and your eligibility is determined by your own jurisdiction. We do not override local law. If a section of these terms is found to be unenforceable in your region, the remaining sections stay in full effect. We may update this policy when our services change; when that happens, the revised version is published here with the change reflected in the page content. Continuing to use 99dd after a change means you accept the updated terms. If anything here is unclear, our support route is available and we encourage you to ask before you proceed rather than after.
Not every part of your experience with 99dd falls under the same policy rule. Here is how we draw the lines across the four main areas so you know exactly where this document applies and where separate terms or third-party rules take over.
Creating, maintaining and closing your 99dd account falls fully within this policy. Login behaviour, session continuity across devices and account verification steps are all governed here. If access is restricted in your region, local law applies first.
Deposits and withdrawals processed through your account wallet — including Nagad and Upay — are subject to this policy alongside the specific transaction terms shown at the point of payment. We do not set wallet provider rules; those remain with the provider.
Game content supplied by studios in our lobby, written copy, images and any promotional material published on 99dd are covered here. We own or licence this content; reproducing it without permission is not allowed under these terms.
Payment processors, game studios and any external link you follow from our pages operate under their own terms. We are not liable for how those third parties handle your data or your funds once a transaction leaves our platform boundary.
You have concrete steps available to you under these terms — not just passive reading rights. Your transaction history is recorded in your signed-in account area; open the account page to see the records held against your profile. If any detail in your account is incorrect — name, contact number, wallet identifier — you can request a correction by reaching our support team through the published contact route. Where you believe a transaction record does not match what you authorised, you can raise a formal query and we will investigate using the records on our side. None of this requires a lawyer or formal letter; it starts with a message to support. If you want to close your account and request that we remove your data where law permits, that request also goes through the same support route. We aim to acknowledge account-related requests promptly and handle them in line with the obligations set out here.
Log into your 99dd account and open the transaction or account history section. Every deposit and withdrawal recorded against your profile is visible there. Check it against your own Nagad or Upay wallet history to confirm accuracy.
If your registered contact number, name or wallet reference needs updating, contact support with the corrected information. We verify the change against the original registration before updating the record.
Any part of these terms that is unclear or that you believe has been applied incorrectly to your account can be raised as a formal question. Use the live chat or email route; state your account ID and the specific section you are querying.
To close your account, contact support directly. We will confirm the closure, settle any outstanding wallet balance through the payment method on your account, and handle your data in line with applicable law for your eligible region.
If any term on this page raises a question about your account, a transaction or your eligibility, use the routes below. We do not publish support hours we cannot verify, so check the live chat widget on-site for current availability.
The live chat widget is accessible from the footer of every page on 99dd. Start a session, give your account ID and describe the policy question or account issue. This is the fastest route for account-specific queries.
For written policy queries — including data requests, account correction requests or formal disputes — email the support address shown in your account settings. Include your registered contact number and a clear description of the issue.
The help section inside your signed-in account area covers common policy questions around transactions, wallet linking and account status. Check there first before opening a support ticket — many questions are answered without needing to wait.
We collect the information needed to run your account — registration details, transaction records and session data. We do not sell this to third parties. Here is how the four main handling areas work at 99dd.
Account and transaction records are retained for the period required by the law of your eligible region. When you request closure, we remove personal data that is not legally required to be kept, within the timeframe our policy allows. Contact support to initiate a removal request.
We use cookies to keep your session active across page loads — particularly useful on mobile when you return to the lobby after a break. You can manage cookie preferences through your browser settings; disabling all cookies may affect account login behaviour.
Your account is protected by the login credentials you set at registration. We do not store plain-text passwords. If you believe your account has been accessed without your permission, contact support immediately and change your password from the account security page.
Policy change requests, data queries and formal objections go through our support team — live chat for urgent issues, email for written records. We do not handle policy disputes through social media channels.
These are the questions we see most often about how our legal terms work, what your rights are and how to act on them.
Access to 99dd and the applicability of these terms depend on your local law and whether Bangladesh falls within our eligible regions at the time you use the site. We do not override local law. Check your own jurisdiction before creating or continuing to use an account.
We hold your registration information, transaction history and session records. You can review transaction records directly in your signed-in account area. For a full data summary or to request removal of data we are not legally required to retain, contact support through the email route.
Contact support via live chat or email with the correct information and your account ID. We verify the correction against your original registration details before making any change. Wallet identifiers like a Nagad or Upay number linked to your account follow the same correction process.
Yes. If a transaction record in your account does not match what you authorised, raise the issue through the support contact route. Include your account ID, the transaction reference and the amount shown. We investigate using records on our side and respond through the same channel.
When you request account closure, we remove personal data that is not required to be retained under applicable law in your eligible region. Transaction records may be kept for the legally required period even after account closure. Initiate closure and any data request through the support team.
When we update these terms, the revised version is published on this page. Continuing to use 99dd after a change is posted means you accept the updated terms. We do not send individual notifications for every update, so checking this page periodically is your responsibility.