Slots / Sports
At 99dd, we keep your account data and transaction records under clear, documented practices — what we collect, why we collect it, and how you can act on it. Access to this platform depends on your local law and eligible regions.
This policy describes how 99dd collects, uses and retains information when you create an account, make deposits or withdrawals through Nagad or Upay, and interact with the platform on your mobile device or browser. We collect the details you provide during registration — your name, contact number and payment wallet identifiers — along with device and session data generated when you browse the lobby or access your account. We use this information to operate your account, process transactions through your chosen payment method, and respond to support requests you raise through our published contact routes. We do not sell your personal data to third parties. Retention periods follow the requirements of applicable law; when data is no longer needed for the purpose it was collected, we remove it from active systems. Because access to 99dd depends on your local law and eligible regions, the specific legal basis for processing may vary. If you have questions about how your data is handled, the support route in the Contact section of this page is the right place to start. We update this policy when our practices change and note the revision date at the top of this page.
Understanding what falls inside and outside this policy helps you know exactly what protections apply to your information on 99dd.
All data collected when you log in, register or recover your account on 99dd is covered by this policy, including the credentials and contact details you provide.
Deposits and withdrawals processed through Nagad, Upay or other supported payment methods are within scope. Transaction records are retained as required by applicable law.
Your browsing activity within the 99dd lobby — pages visited, games opened, session duration — is captured in server logs and covered here. Game outcomes are recorded separately by the relevant game system.
Payment processors, game studios and any external service you reach from 99dd operate under their own privacy terms. This policy does not govern how those third parties handle data on their own systems.
You have practical choices about the data 99dd holds on your account. You can request a summary of the personal information we hold by contacting us through the support route listed on this page — we will respond within the timeframe required by applicable law. If any detail on your account is incorrect, you can update it directly in your account settings or ask our support team to correct it on your behalf. Where processing is based on your consent, you may withdraw that consent; note that withdrawing consent for data necessary to operate your account may affect your ability to use the platform. If you believe your data has been handled in a way that does not match this policy, you can raise a formal question through our contact route and we will investigate. Availability of these rights may depend on your local law and eligible region.
Contact support to request a copy of the personal data held on your account. We respond within the period required by applicable law.
Update your name, contact number or wallet details in account settings, or ask support to make the correction if the field is locked.
If something in this policy is unclear or you believe a practice does not match what is described here, send your question through our published support route.
Where permitted by applicable law and your account status, you may request deletion of personal data no longer required to operate your account.
Use any of the routes below to ask a privacy question, request your data or flag a concern. We do not publish response time commitments, but all privacy queries are handled through the same team that manages account support.
Open the chat widget from any page on 99dd to reach the support team directly. Describe your privacy question and a team member will respond.
Send your query to the support email address listed in the Help section of your account. Include your registered contact number so we can locate your record.
The Help section inside your account contains published policy documents and a contact form for formal data requests.
Our data practices are built around the information your account actually needs to function — nothing more.
We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings; disabling session cookies will affect account access.
Your account is protected by the credentials you set at registration. We recommend using a unique password and keeping your Nagad or Upay wallet details private. If you suspect unauthorised access, contact support immediately.
We keep your account and transaction records for as long as required by applicable law or as needed to resolve disputes. When the retention period ends, data is deleted from active systems.
When this policy changes, we update the revision date at the top of the page. Continued use of 99dd after a change is posted means you have seen the updated terms. Contact support if you have questions about any revision.
Answers to the questions we hear most often about how 99dd handles your data.
We collect the name, contact number and payment wallet details you enter during registration, along with device and session data generated when you use the platform. We collect only what is needed to operate your account and process transactions.
We do not sell your personal data. We share information with payment processors like Nagad and Upay only to complete transactions you initiate, and with game studios only to the extent needed to run the games you open. Each third party operates under its own privacy terms.
Contact our support team through live chat or the email address in your account Help section. Include your registered contact number. We will respond within the timeframe required by applicable law in your eligible region.
Where permitted by applicable law and your account status, you can request deletion of personal data no longer required to operate your account. Some records — such as transaction history — may need to be retained for the period required by law before deletion is possible.
We use session cookies to maintain your login and analytics cookies to understand lobby usage. You can manage or block cookies through your browser settings. Blocking session cookies will prevent you from staying logged in to your account.
Raise a formal question through the support email listed in your account Help section. Describe the specific concern and your registered contact number. Our team will investigate and respond. Access and applicable rights depend on your local law and eligible region.